Update: 17 October 2024. Sylvox customer support contacted me and shared that my TV in fact had a 2 year guarantee not the 1 I was previously informed of!! After several emails back and forth my TV was replaced with an upgraded version and the faulty TV returned to base. I would like to thank 'Sunny', from the support team for being my main contact throughout, they were really communicative and supporting and helped make a not-very-good initial outcome into a successful one. If only it had happened without my having to write a review on Trust Pilot. For Sunny's help and for the replacement TV I have upgraded my rating from 1 to 3.I bought a Sylvox TV based on its company reputation for quality and reliability of its products. The 24 inch TV was for my RV where it would be used sparingly when on vacation. After 18 months (guarantee is 12 months), and approximately 25 hours of viewing, the screen failed. The solution from the Sylvox support team... buy another Sylvox TV (at a discount) or pay for the (likely) costly repairs. I selected neither as an expensive TV should surely last longer than 25 hours?!! My faith in Sylvox as a brand has been shattered.
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
