Worst Experience in a 20-Year Career - Appalling Service and Customer SupportMy experience with Symphonic was, without a doubt, the worst I've had in a career spanning over 20 years in this type of service. The level of service and the (non) customer support provided are simply horrible.The Core Issue: Ignored Refund RequestThe problem stems from a lack of support and accountability following a simple, legitimate request:Subscription and Immediate Cancellation: I subscribed to the Starter annual plan ($19.99). Crucially, I submitted a cancellation request immediately after subscribing and before any services were utilized, any content was distributed, or any monetization was activated.Formal Refund Request Sent: I formally emailed the "Symphonic Legal Team" (on or around [Insert Date/Date Range Here]) requesting a refund for the $19.99 annual fee. My request was based on the service never being used, citing consumer protection principles for unused digital services.Complete Lack of Response: Despite this formal communication, which clearly stated that the account was never used for distribution or monetization, I continue to receive absolutely no response or resolution regarding this request. The company has completely ignored my plea.Conclusion: Unacceptable DisrespectPaying for a service that was never utilized and then being completely ignored by the customer support team demonstrates a total lack of respect and consideration for its customers.I do not recommend Symphonic to anyone. If the initial support and resolution for a simple $19.99 fee are this poor, I cannot trust them with any professional needs.
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Headquartered in sunny Tampa, Florida with footprints in major music markets across the USA and Worldwide (Africa, Brazil, Canada, Dominican Republic, Spain), Symphonic is one of the leading independent music distribution and marketing companies in the industry.
Our team casts a wide net across a multitude of locations, culture, lifestyles, and musical backgrounds. It’s our differences that make us interesting, and our shared belief in Symphonic’s core values that bind us together. Symphonic proactively utilizes recruiting resources focused on serving the Black community, LatinX community, LGBTQI community, and others to ensure that a diverse group of candidates are aware of open positions at the company.
Transparency, diversity, creativity, innovation, hard work, collaboration, direct feedback, and the independent spirit drive Symphonic’s culture.See more
