Review Time
The onboarding process was smooth and efficient, with a quick response time in getting everything set up for us as a new label. The portal is intuitive and easy to navigate, and the extensive documentation made it simple to get our first release up and running.
Overall, my experience with this distributor has been outstanding. Their delivery speed is impressive, and the service is definitely worth the investment. What distinguishes them is their support team, which is attentive, professional, and genuinely supportive when challenges arise. Compared to numerous distributors in the industry, this one stands out as reliable and artist-oriented. I highly recommend them.
I reached out to Symphonic Distribution regarding an upcoming catalog transfer and was assisted by Miguel from the Client Relations team.I am absolutely thrilled with the professionalism and the human touch of the support:• Personalized Attention: Miguel fully read my detailed inquiry and personally addressed every single one of my specific concerns – far from being a generic, automated template.• Competence and Clarity: All my complicated questions (concerning Sync Licensing access, reliable distribution, and future rights protection against faulty AI filters) were answered with conviction and clarity.• Value for the Artist: He acknowledged my professionalism and confirmed that my high-quality instrumental tracks are a perfect fit for Symphonic's services and the needs of their partners.Symphonic has proven they are the distributor for musicians who value quality, active rights defense, and direct human contact. I am very much looking forward to transferring my catalog!A huge thank you to Miguel for this top-tier support!
Worst Experience in a 20-Year Career - Appalling Service and Customer SupportMy experience with Symphonic was, without a doubt, the worst I've had in a career spanning over 20 years in this type of service. The level of service and the (non) customer support provided are simply horrible.The Core Issue: Ignored Refund RequestThe problem stems from a lack of support and accountability following a simple, legitimate request:Subscription and Immediate Cancellation: I subscribed to the Starter annual plan ($19.99). Crucially, I submitted a cancellation request immediately after subscribing and before any services were utilized, any content was distributed, or any monetization was activated.Formal Refund Request Sent: I formally emailed the "Symphonic Legal Team" (on or around [Insert Date/Date Range Here]) requesting a refund for the $19.99 annual fee. My request was based on the service never being used, citing consumer protection principles for unused digital services.Complete Lack of Response: Despite this formal communication, which clearly stated that the account was never used for distribution or monetization, I continue to receive absolutely no response or resolution regarding this request. The company has completely ignored my plea.Conclusion: Unacceptable DisrespectPaying for a service that was never utilized and then being completely ignored by the customer support team demonstrates a total lack of respect and consideration for its customers.I do not recommend Symphonic to anyone. If the initial support and resolution for a simple $19.99 fee are this poor, I cannot trust them with any professional needs.
Genuinely one of the best distributors our label has ever used — from partner to paid plains, their support has always been 100% human and I've never had an upsetting interaction with their team. The masterclasses they upload on YouTube are very insightful, and their UI is super easy to work with. The only downsides are they enforce some DSP rules more than other distributors, like not allowing certain symbols in a track title, or rejecting cover art due to quality issues. Also, if you ever need to get releases or edits approved within 24 hours, their delivery is extremely fast, almost instant, however their approval takes around 5-7 business days, sometimes up to 10. I never had those issues with Distrokid, however their support and ease of use make up for it by a long shot. They're constantly improving the user experience, adding more DSPs, and implementing features and updates to their services. Overall, I'd give them a 9/10. By far the best distribution service our label has used so far.
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Headquartered in sunny Tampa, Florida with footprints in major music markets across the USA and Worldwide (Africa, Brazil, Canada, Dominican Republic, Spain), Symphonic is one of the leading independent music distribution and marketing companies in the industry.
Our team casts a wide net across a multitude of locations, culture, lifestyles, and musical backgrounds. It’s our differences that make us interesting, and our shared belief in Symphonic’s core values that bind us together. Symphonic proactively utilizes recruiting resources focused on serving the Black community, LatinX community, LGBTQI community, and others to ensure that a diverse group of candidates are aware of open positions at the company.
Transparency, diversity, creativity, innovation, hard work, collaboration, direct feedback, and the independent spirit drive Symphonic’s culture.See more
