As an independent artist, I entrusted Symphonic Distribution with the distribution of my music catalog, comprising approximately a thousand tracks. Unfortunately, several aspects of their service did not meet my expectations:Financial Transparency: I observed adjustments in my earnings that I did not understand, including negative streams without detailed explanation.Communication: Despite multiple attempts to contact them via email and their platform, I did not receive satisfactory responses to my inquiries.Due to these issues, I made the decision to withdraw my entire catalog from Symphonic Distribution and seek another distribution service more suited to my needs.Reply to Symphonic:Thank you for your response — unfortunately, it’s just as vague as the “adjustments” you're referring to.Yes, I’ve seen the Adjustments tab. No, it doesn’t actually provide any meaningful detail: amounts appear (often negative), with no clear explanation, no reference date, and no indication of which platform they relate to.And when I reached out for clarification, I either received no answer or a generic reply like the one you’ve just posted here.Complexity is not an excuse for a lack of transparency. A basic level of clarity is not a luxury — it’s the minimum one should expect when trusting a company with their music revenue.That’s why I decided to remove my entire catalog and work with a distributor that values transparency and reliability. Best of luck.
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Headquartered in sunny Tampa, Florida with footprints in major music markets across the USA and Worldwide (Africa, Brazil, Canada, Dominican Republic, Spain), Symphonic is one of the leading independent music distribution and marketing companies in the industry.
Our team casts a wide net across a multitude of locations, culture, lifestyles, and musical backgrounds. It’s our differences that make us interesting, and our shared belief in Symphonic’s core values that bind us together. Symphonic proactively utilizes recruiting resources focused on serving the Black community, LatinX community, LGBTQI community, and others to ensure that a diverse group of candidates are aware of open positions at the company.
Transparency, diversity, creativity, innovation, hard work, collaboration, direct feedback, and the independent spirit drive Symphonic’s culture.See more
