DO A CHARGEBACK IF THEY SCAMMED YOU!I purchased a rear axle with wheel hubs from the Doncaster site for £95. The parts arrived with critical mechanical defects that rendered them unusable:The axle had a stripped bolt from negligent dismantling (caused by their process, not wear and tear)Both wheel hubs were seized solid and completely non-functionalOne hub actually disintegrated during removal by my mechanicI had to pay £105 in additional labour costs just to make the car drivable (£25 for specialist bolt extraction, £80 to replace the seized hubs with working ones).When I requested a refund under the Consumer Rights Act 2015, Synetiq hid behind their Terms & Conditions, claiming "free" bundled items aren't covered and that they "don't pay labour costs." They demanded I return a 40kg axle to Doncaster at my own expense, which UK law explicitly states is the trader's responsibility for faulty goods.After refusing to provide a return label or collection service, they simply stopped responding to my formal notices and deadline. I am now doing a Chargeback and pursuing Small Claims Court action to recover my losses.Bottom line: Synetiq will sell you scrap metal, refuse to make it right, and force you into a legal battle to get your money back. Shop elsewhere.
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As the largest UK owned salvage and vehicle recycling company, LKQ SYNETIQ create intelligent solutions for some of the countries’ leading Insurers, company fleets and police forces. LKQ SYNETIQ are trusted to process vehicles through auctions, green parts sales, and recycling processes.
