Very disappointed with this company, bought vehicle from online auction, in pictures was all fine, when vehicle was loaded, forklift driver hit rear doors with tines, of corse as vehicle was delivered i couldn't see that until received vehicle, when vehicle was loading driver was in office, he took pictures of car loaded where you can see damage already, but as he of corse not aware of all scratches on car he didn't knew it was damaged, i texted them straight away, explaining all situation and showing proves with site advert, where you can see all perfect, and with vehicle still on site with damaged doors, was told its my fault, as apparently have to claim while its on site, or let driver to know about all scratches and etc…. What a non sense it is. Even i as customer cant see full damage and scratches, it is few more which of corse im not complaining, as maybe just wont saw it my self. But sadly that they not taking at all they responsibilities for damage that site done… really disappointed with customer service.
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As the largest UK owned salvage and vehicle recycling company, LKQ SYNETIQ create intelligent solutions for some of the countries’ leading Insurers, company fleets and police forces. LKQ SYNETIQ are trusted to process vehicles through auctions, green parts sales, and recycling processes.
