I wrote the below to SYNLABS, and they REFUSE to investigate or assist. Instead they have directed me to the portugal ombudsman..."Dear Synlab,I am not happy with your response. We arrived at the airport ahead of time so that we could resolve our booking issue. We walked directly into the SYNLAB offices in the Terminal at Lisbon airport before our appointment. We did this so that we could resolve the below issues: a) The incorrect airport was chosen and I did not how to change it and b) I was unable to “add another person” - this option was greyed out on the app therefore I made 2 bookings on my own name and prepaid 60 euros for thisWhen we consulted a SYNLABS employee, a gentlemen at the SYNLAB office in the Terminal, he informed us that this was not a problem. His exact words were “It doesn’t matter where the appointment was made, they will fix it for you downstairs” He then directed us downstairs to the parking lot. After waiting in line at the SYNLAB test area in the parking lot of the Lisbon airport, we finally got to a woman who then informed us that we would have to pay for the new appointments in cash as she did not now how to change it in the system. She stated also that this too was not a problem, and that we can merely ask for a refund by emailing "g***@synlab.pt and t***.m****@synlab.pt” . She printed out these addresses for us to email.So not one but TWO of your employees mislead me into believing that my incorrect bookings were not an issue and could be resolved, or that I would get a refund if I pay for the new appointments. I implore you to please consider carefully all of these facts, consult the SYNLAB employees in question and refund my money as this is the right thing to do."
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