If I could assign zero stars, I would. I ordered two items as Christmas gifts, and the pricing was entirely misleading. The website showcased a 70% discount, leading me to believe the total cost was $162 for both. They also charged $25 per box for brush heads, but it wasn't clear that some were included. Instead, I was billed $162 each, which I only realized when I reviewed my bank statement and noticed the charge twice. Initially, I thought it was an error. I reached out for assistance. What I received was merely a plastic handle with a spinning brush, lacking a handle for the additional brush heads, making it feel like I was cleaning on my hands and knees. For someone on a tight budget, the total cost ended up being nearly $400. When I sought help, I was informed that I would need to cover the return shipping myself. Their proposed “solution” was to offer me two books, which I turned down. The product was advertised as “back-saving,” yet no extender was included. The listing was vague about what was actually included in the base package. One item shipped from one country and the other from another, and even the order dates appeared inconsistent. Overall, I feel deceived and exploited. I cannot afford to return these items, and I truly feel like I have been taken advantage of. This is very disappointing.
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