receipt number (2225-5836)
I signed up for Synthesia’s Starter Monthly plan on Feb 23, 2026 after seeing a 7-day free trial advertised. I requested a refund on Feb 27, 2026, well within their 15-day consumer refund period, but they refused to issue it.
Their support agent, Jimmy, refused to transfer me to a supervisor and clearly didn’t understand the refund policy. I barely used the platform — only tested it briefly — and didn’t export any videos or content.
This experience has been frustrating and misleading. Based on this, I cannot recommend Synthesia. Their advertised free trial and refund policies do not seem to be honored in practice.
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Synthesia is the world's #1 AI video communications platform. 🎥
It's like having your own video production studio but in a browser. You don’t need video editing skills, cameras, or microphones. You just need a story to tell.
Thousands of companies use Synthesia to turn boring docs PowerPoints, or PDFs into engaging training, how-to or product marketing videos.
Saving up to 80% of their time and budget.See more
