Firstly, I have a good opinion of System76 as a whole - both in hardware and software (Pop! OS) categories. I liked that the process to order was smooth and fast. However, I did not particularly enjoy the lack of up-to-date tracking while my order was in processing, somewhat to very opaque overall "in progress" state the entire time until all of a sudden it was tested, packed, and shipped at once. I also was not entirely satisfied with how opaque the parts selection was. In particular, I ordered an AMD powered desktop with an AM5 socket, and the only motherboard option presented to me was "with WiFi7 + Bluetooth 5" or not. So, it was rather disappointing to receive the item and find out that the motherboard installed was an ASRock device, which are currently in the news as being the culprit behind a significant number of ruined CPUs and Motherboards due to electrical failures. I understand that the primary market that System76 caters to is not necessarily gamers, however it would be a positive change to indicate that thermal performance may be severely impacted by the mostly solid design of the outer shell, as well as the incomplete forced air cooling system design for the CPU. The cooling system on the device that I received consisted of a single forced air exhaust fan and a rather large cooling fin stack within the cooling shroud, notably a forced air intake fan was not included. I have no doubt that the system was well integrated, and the build quality appeared to be stellar, but due to these concerns I had to return the device out of an abundance of caution before even first power-on.
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