I booked a 90 minute waiting MOT slot. However, they hadn't even looked at my car by the time the 90 minute slot was up. However, they then offered me a courtesy car so I could get back to work and even arranged for my car to be returned to me and the courtesy car to be collected later in the day. I think the lack of communication when they knew they weren't going to make the 90 minutes was poor and they could have offered me the courtesy car when I arrived rather than waiting until the full 90 minutes was up. But to be fair to them, they did eventually put it right.
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In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special.
Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.See more
