Title: Charged Thousands After Cancellation – Documented and Still Unresolved
I selected T-Mobile Internet because it was marketed as a reliable alternative to providers like Spectrum, with the flexibility to start and stop service without long-term commitment.
Unfortunately, the service did not perform as advertised, and the billing practices that followed have been far worse.
From June through October 2025, the service was unreliable:
Frequent resets were required
Performance was inconsistent
It was not suitable for business use
Because of this, I canceled service on October 17, 2025.
From that point forward, I experienced ongoing issues that remain unresolved:
Billing continued every month after cancellation
Equipment return instructions were delayed for months
Multiple follow-ups produced no resolution
In an effort to resolve this properly, I went in person to a T-Mobile store on February 28, 2026. I was explicitly told the account had been fully disconnected.
Despite that:
I was charged again on March 2, 2026
And again on April 2, 2026
I called again in April and was once again assured:
The account is disconnected
A refund is being processed
Neither has occurred.
At this point, I have been charged over $2,600 after canceling service.
The most frustrating part is the pattern of interaction:
Representatives are consistently polite
They acknowledge the issue
They promise resolution
But no action is taken
This creates a situation where the customer is repeatedly reassured while the problem continues unchecked.
This is not an isolated billing error. It reflects a systemic breakdown in service cancellation, billing accuracy, and internal accountability.
I strongly advise anyone considering T-Mobile Internet to:
Document everything
Do not rely on verbal assurances
Closely monitor billing after cancellation
This issue has now been escalated through regulatory channels due to continued billing after confirmed cancellation.
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