Review Time
Tmobile is absolutely ridiculous when it comes to their service/support and any forms of setup becomes a monumental task. they lie about their servides and there are no consistency in what one person tells you over the phone to another. DO NOT WASTE your time with Tmobile.
T-Mobile doesn't honor its word! It makes a mockery of its customers! For 16 years of being a customer, they gave me a free Pixel 10, and when I called to buy it, they told me I no longer qualified! You can't do that to customers! Honor your word! And deliver the promised phone. Reynaldo J Romero 786 223 4117
Was considering switching to T mobile. I currently have 4 lines with Verizon. Tmobile expects that I turn my devices in to T mobile. Then pay them 400 to 500 per device. WTF! I am suppose to give them my devices for free, then pay them 400 to 500 per device plus a monthly for new devices. Can we say scammers. If the people in this country would stand up to these crap greedy businesses this would stop. To turn in a device already paid for, to pay for another is a scam. Here is the kicker the phone was suppose to free for switching ! more scams and lies.
T‑Mobile talks a big game about caring for their customers, but my experience shows the opposite. Their customer service is inconsistent, dismissive, and quick to pass you around instead of actually fixing the problem. Even when the issue is clearly their mistake, they drag their feet, offer partial “credits,” and act like doing the bare minimum is a favor.
After years of loyalty and verified eligibility, the lack of accountability and genuine care is disappointing. T‑Mobile’s customer service feels more like damage control than support, and it shows in every interaction.
Giving these losers a single star, since the system won't allow anything less. FOUR [4] of the worst days we've ever experienced in trying to set up a new combined cell phone, internet, and desk phone combo.
A T-Mobile representative would confirm everything was connected and working OK when, in reality, NOTHING was connected correctly. They initially got the mobile phone connected, then we lost that connection when they added the internet. Then, the internet went away when we tried to add the 2nd cell phone. THEN. other issues arose. The cycle of incompetent representatives repeatedly offering incomprehensible, incomplete, and incorrect instructions were followed by more counterintuitive directions that were completely useless. This senseless routine repeated itself over and over again, with the final result being that we never achieved full connections with all devices.
We endured that repeated cycle of insanity for FOUR [4] full days until we finally had enough of their lies and falsehoods, and we asked them to cancel service and give us credit and return of prepaid funds.
THEN, the real battle began. It took MONTHS for T-MOBILE to finally give us full credit and return all funds. Unfortunately, [for them] we've been able to happily tell the entire World about the inadequacies of the T-Mobiles dysfunctional and unprofessional level of operations.
PLEASE save yourself the pain, agony, and flustration, by using a Competent cell phone Provider, and avoid this bunch of rookie losers. You can thank me later.
I am extremely unhappy with my experience with T-Mobile. I switched to them because I was promised a cheaper monthly plan and was told they would pay off my phone balance from my previous carrier. The sales rep signed me up for a virtual credit and said I would receive it within a few days — but I never did.
After calling customer service, I was told they would “push the request forward,” only to later be told it was denied because I did the switch in store — which makes no sense, since the in-store sales rep is the one who told me about the credit and enrolled me. Eventually, after multiple calls and a lot of hassle, they reapproved it and finally sent the credit.
Then when I decided to leave T-Mobile for a new carrier, they locked my phone so I couldn’t switch. I had to sit on hold for over 40 minutes just to have customer service unlock it — which they did in about 2 minutes once I finally reached someone.
On top of all that, I was paying $140 a month for ONE phone line. Even after paying off my phone, I was told my bill would only go down by about $10.
Overall, I feel completely misled and frustrated by how untruthful and inconvenient this entire experience has been. I expected transparency and better customer service, and T-Mobile did not deliver.
Absolutely horrible been customer over 10 years.now with new app can't even log in to my account spent hours on phone with customer service.horrible..i recommend any other service
Transferred our phones out to take advantage of a promo with another carrier, kept the internet. T-mobile then ran an internet promo. I called to see if they'd honor the pricing difference. They wouldn't, so cancelled the first account (or so I thought) and opened a new internet account. Sent the first modem/router back when we received the new one. Realized the "new" one was the previous model rather than the newest technology. Customer service said to go to the store to exchange. Store said customer service had to do it. Meanwhile, received another bill for the internet line that was supposedly cancelled. Called back to customer service, couldn't find any record of the cancellation although they acknowledged receiving the returned router. Finally said they actually cancelled it, but they couldn't use the credit on the account to pay the phones off b/c the account had been cancelled. Customer service told me that they would send the credit to my bank (took the routing number and account). Never deposited. Called customer service back one week later. I was told I needed to call the bank to check on it and that it had been approved on their end. When I pressed, they informed me that it had been returned to the previous method of payment rather than my bank (which was a gift card from the new cell phone carrier meant to pay off the phones) and could I check on whether I received it. I informed them that this wasn't a credit card that I possessed. The CSR said that they weren't able to hear me on the phone and they hung up. I had to call the gift card company (wasting more of my time for their error) since the card can't be "reloaded" as a prepaid card and need to call back in 3-5 business days to see if this was resolved.
Needless to say, the router, the account, and the bill still haven't been resolved. I'll be cancelling as soon as I know I can get my money back
No matter which store I go to rhe service sucks. It used to be great 7 years ago. I was a legacy customer. I was told that my plan would never go up. Hah! That was a lie. They raised it $120 a year and then came out with another plan a couple months later again saying it would NEVER go up in price. Sorry but the integrity has gone away. I also got the gateway for internet and that went up $20 per month within the first year. I have to give one star more than I like just so I can leave a review. I went with Mint Mobile.
I just switched back to what is now Metronet by T-Mobile. The process was very easy, especially since I just had their service a few months ago. Between my switching away and coming back T-Mobile bought Metronet. But the service was still what I had before. I think I got an okay deal when I first came. Then I saw a promotional deal a week later. I was easily connected by the AI chatbot to a real person who quickly gave me the new deal. Sweet. More for getting a real person, than the deal. That is the #1 reason I left their competitor. Oh, to give more credit to T-Mobile, they really did a nice job updating Metronet's web UI. I hope T-Mobile does not become enshittified like many other major companies.
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