Giving these losers a single star, since the system won't allow anything less. FOUR [4] of the worst days we've ever experienced in trying to set up a new combined cell phone, internet, and desk phone combo.
A T-Mobile representative would confirm everything was connected and working OK when, in reality, NOTHING was connected correctly. They initially got the mobile phone connected, then we lost that connection when they added the internet. Then, the internet went away when we tried to add the 2nd cell phone. THEN. other issues arose. The cycle of incompetent representatives repeatedly offering incomprehensible, incomplete, and incorrect instructions were followed by more counterintuitive directions that were completely useless. This senseless routine repeated itself over and over again, with the final result being that we never achieved full connections with all devices.
We endured that repeated cycle of insanity for FOUR [4] full days until we finally had enough of their lies and falsehoods, and we asked them to cancel service and give us credit and return of prepaid funds.
THEN, the real battle began. It took MONTHS for T-MOBILE to finally give us full credit and return all funds. Unfortunately, [for them] we've been able to happily tell the entire World about the inadequacies of the T-Mobiles dysfunctional and unprofessional level of operations.
PLEASE save yourself the pain, agony, and flustration, by using a Competent cell phone Provider, and avoid this bunch of rookie losers. You can thank me later.
Claim your business profile now and gain access to all features and respond to customer reviews.
