T-Mobile shipped a phone on December 1st, 2025, UPS decided to keep the phone. Last update was 12/03/2025 at 6:17 am. Phone still at the ups Kannapolis, NC. T-Mobile is refusing to refund me until UPS resolves the issue. UPS only answers that they do not know where the package is. Today is December 31st, 2025. No phone, no refund. UPS and to bike together to steal from consumers.
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