Review Time
I had a very disappointing experience with T-Mobile after being a loyal customer for over 15 years. After we ended our service with them, we continued to receive notices claiming we owed money, even though our connections had already been canceled.
What made the situation worse was the lack of consistency in customer service. Every time we reached out, we were given completely different information depending on who we spoke with. This created confusion and frustration, and ultimately led us to pay charges that we strongly believe were unnecessary.
It’s extremely disheartening to be treated this way after so many years as a customer. We expected better communication and understanding, but unfortunately, that was not our experience.
Based on this, I would not recommend T-Mobile and will not be using their services ever again.
I had a very disappointing experience with T-Mobile after being a loyal customer for over 15 years. After we ended our service with them, we continued to receive notices claiming we owed money, even though our connections had already been canceled.What made the situation worse was the lack of consistency in customer service. Every time we reached out, we were given completely different information depending on who we spoke with. This created confusion and frustration, and ultimately led us to pay charges that we strongly believe were unnecessary.It’s extremely disheartening to be treated this way after so many years as a customer. We expected better communication and understanding, but unfortunately, that was not our experience.Based on this, I would not recommend T-Mobile and will not be using their services ever again.
I had a bad experience with T-Mobile Ferris layoffs their offers online is inconsistence with the offers in the showroomsthey have the worst service and support everbad coveragethe service teams in the showrooms are rude11 members of my family are going to switch from T-Mobile to cricket because of the worst service ever
T-Mobile shipped a phone on December 1st, 2025, UPS decided to keep the phone. Last update was 12/03/2025 at 6:17 am. Phone still at the ups Kannapolis, NC. T-Mobile is refusing to refund me until UPS resolves the issue. UPS only answers that they do not know where the package is. Today is December 31st, 2025. No phone, no refund. UPS and to bike together to steal from consumers.
We are a military family stationed in Germany. My son left for college in August, so we called T-Mobile over the phone to get him a phone. T-Mobile illegally opened a second line for which we have not received a phone or phone number. I have been calling them since August to get this second line canceled. My German phone bill is outrageously high. Every time I call, they tell me a new story and a new lie. My son even tried to go to the store, and the store manager informed him that he can't talk to him unless we are there in person. I'm sick and tired of T-Mobile. Not only do I now have a $100 phone bill in Germany, but they are screwing up my credit by suspending an illegal line and sending it to the creditors. So now my husband has to find time to fly to the USA from Germany just so we can fix this issue so they won't keep messing with it. You should be ashamed; this is how you treat your customers, especially military families who can't come in person.We will also have to hire a lawyer to get all our money back.
I begged because of an emergency with a hospitalization of a loved one that I needed the service on just for the day so I can receive a call from the hospital if they need to. Zero other family available I notified and no way to get to the hospital. I asked to send in proof somehow. I asked for supervisors and senior accounts team members who claim obsessed with service were unavailable of course. Nothing about my emergency meant anything to them and I'll never forget nor forgive and they can expect that.
I begged because of an emergency with a hospitalization of a loved one that I needed the service on just for the day so I can receive a call from the hospital if they need to. Zero other family available I notified and no way to get to the hospital. I asked to send in proof somehow. I asked for supervisors and senior accounts team members who claim obsessed with service were unavailable of course. Nothing about my emergency meant anything to them and I'll never forget nor forgive and they can expect that.
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