T-Mobile offers decent cell phone and internet service, similar to many other companies, but I strongly advise against switching to them due to their poor customer service. Every time you call, you speak with a different representative, and each gives conflicting answers. One may promise a discount, but instead, you get overcharged. I've had an overall frustrating experience with misleading information. For instance, they offer "free" watches, but you end up paying $12 a month for them. They also claim you can upgrade for free with promo credits, yet the credits never materialize, and you're left paying for a phone you've already traded in. They gave me a ridiculously low value of $199 for my Samsung Galaxy S23 Ultra—it's insulting. If I could cancel right now, I would, but I'm stuck in a contract. If I can find a way to sell my phone and get out of the payments, I will. Do not switch to T-Mobile!
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