I went online today on my lunch break to try and pay ahead on my phone bill arrangement and ended up spending my entire lunch break doing a live chat trying to get my service restored and ended up spending my entire paycheck to get it accomplished. I am so disgusted. I removed the payment method from my arrangement so it would not charge me for that amount on that day, since I was paying 1/2 of it early. It warned me that I would not be able to add a method of payment back to the arrangement. I agreed. And instantly my phone lines were disconnected. I did a live chat for assistance and ended up having to pay the entire past due balance (not just the payment arrangement amount) to restore by service. I am grateful they were willing to work with me when my bill was due, but had I known it was going to cost me this much today I would have figured something else out.
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