t-mobile.de

i would 0 if possible

i would 0 if possible. First of a;ll, I heard they had great customer service. On that recommendation I signed up with t mobile. BIG Mistake.The first person I spoke to signed me up with a very expensive plan. The service never never worked. They only have 3G . how outdated! I did not find this out till later. Then I noticed a special pricing for 55 and older. so another rep signed me up. The first rep send sim cards I paid for. the second one also sent sim cards. bottom line- I never had working service with them,. I told them I wanted nothing to do with them and checked my billing for about 2 months and there were no charges. then in july- 4 months later- they send me a bill. I owe for 3 lines. i never had 3 lines! the reps kept switching sim cards to try to get me service. They want to give me 20.00 off. are u kidding? for no service and the literally hours I spent on the phone? And I paid for the sim cards!! Then I get a notice of collections. then 2 days later a bill from them. They are all over the place. Their employees screwed up. Now the girl says the charges are valid. No they are not. I never had service with them. Beware. Do not go to tmobile. They are crooks and make their money screwing their customers. This is a warning. to all of you who think tmobile is a good service.

Date of experience: Aug 15, 2018