t-mobile.de

Reflection my role. Conflict

As I look over my experiences with T-Mobile. As a business they do strive to make the customer happy and many times go above and beyond what is expected. Like any large corporation. They have many employees with different attitudes in my case miscommunication. As the world becomes more global and we hire people of many different cultures. It is important that you and the person you are speaking with totally understand each other in my case the guy thought I wanted a refund but I didn't want a refund was trying to get another phone. On my end was talking about money I spent and how I had dropped phone and couldn't use screen to get codes type passwords and I had to have a phone that worked was locked out of banking app and Google account. But he thought I wanted refund which caused me more problems. Once again T-Mobile helped me and came through for me. I believe the representative helping me thought giving me a refund was helping me. As I reflect on my part. I need to remain calm because when I get aggravated and holler all that does is get the other person confused. Makes it harder for me to explain everything correctly. T-Mobile is in my opinion the best carrier and will help you. If you stay rational follow through and be patient and give them time to take care of the situation.My life is always filled with difficulties often occuring from my mental health issues. So my problem took some time to resolve. Because I kept breaking phones, had one stolen ect.Bad credit my fault life. I also judged Assurance. Wrongly as crazy as it sounds from a ad that Assurance shown . I felt like the ad was aimed at me and they were attacking me personally. Will give them a honest chance.With all the phones I go through. Need a good insurance company. Thank You for allowing me to get this said. Gary T

Date of experience: Mar 09, 2023