Buyer beware! This company is stealing money from me. I was a Sprint customer and then they merged with T-Mobile last year. I switched to Verizon in November.T-Mobile has charged me in December and January (almost $300 in fraudulent charges). No prior warning or invoices. No explanation.After the first unexplained charge, I called in and was assured it was just the final charge for service provided in November. They assured me that I didn't need to return my device since it was paid off.Understandable, but it's concerning that they said I couldn't have an invoice since I wasn't actually a customer. In fact, their customer support team has denied me any explanation, stating that I don't have a T-Mobile account. Conveniently, while they have blocked me out of their system, they still kept my bank account information on file so they can continue to take money.They randomly took $173 out of my account yesterday. I called support to ask why and they said they can't help me because I don't have an account number. I asked how to get an account number and they said that I can't get one because I am not a customer.So they have me stuck in a frustrating loop here.
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