For more than 15 days the speed of the Internet in our area (Norwalk, CT) has been from extremely low (5.70 Mbps) to zero, we have been in contact with a number of agents with what we have gone through the indicated troubleshooting without result.After several conversations we learned that the problem is not ours, but that T-Mobile has been (and is) updating the Area towers, but they intentionally maintained this information hidden making us think that the problem was from the client and not technical.The speed promised by T-Mobile is 33-182 Mbps; It is in writing, this affects the lives of people, from their work, school, contacts with their doctors, banks, security cameras, etc., we understand that a problem can occur but deceive customers making them waste time in a series of steps when they knew that the towers were not working and that this is the cause of the problem is fraud.In my case they gave me $25 of credit, but that does not fix the problem is that they do not know when it will be fully arranged, not being able to keep up with the demand of the area, but nevertheless they continue to charge the total for the service and doing more contracts while making promises that cannot be fulfilled, this must be denounced in the strongest terms and take the necessary measures to be corrected immediately
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