Terrible service terrible customer service as well. I was a long time sprint customer with no issues until the switch to t mobile. Spotty service since the switch but recently much worse. Spent over 3.5 hours on the support chat and I keep getting told my lines work perfectly. Mostly 0 sometimes 1 bar in the middle of the city. The only tower it will connect to most of the time is us cellular lte. Customer service was sarcastic and rude. Just send a letter it will get there faster than you can make a call with t mobile. Now I have to buy off the 3 phones and go into the store to get them unlocked so I can go with a service that actually works. I am sure it will take many more hours in the store like it did when we had to switch from sprint. If I could give a zero I would. It should be criminal to take my money for this.
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