Recently I signed up to have service with T Mobile due to a serious problem I had with my AT & T service being compromised by two unauthorized users and my service locked. AT & T said it would take up to five days to have the issue corrected and my service restored, so I decided to switch to T Mobile because of the many good reviews I read about it online. Two hours later AT & T restored my service and blocked the scammers. That is when my trouble with T Mobile began. "Customer Service" is anything but with these people! Over the space of two hours of being given wrong information and being repeatedly told that they could not verify my identity, plus dealing with people who could barely speak English and were obviously reading from a manual and not listening to me, my "service" was finally canceled after in desperation I went to a local T Mobile store and had the rep there call them directly to verify my identity. Wish me luck on my getting the $30 startup fee refunded! I am SO GLAD I canceled my contract with these incompetent boobs before it actually began!
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