I was with Tmobile for over 20 years however not sure if they changed management. For almost 2 years I tried to resolve issues just to name a few. Firstly, they lost the phone that I returned and tried to charge me even though I had a proof that I returned it. Secondly, for over 6 months they were charging me for equipment that I was supposed to return - boosters - as my reception was terrible and yet they kept charging me over $500 for the boosters even though without them I would not be able to work as I have a home business. The only thing changed was that I closed ONE line. I also had constant issues with trying to make calls and calls dropping or people not getting messages. I was always reassured that they would fix the issue. What turned out after I kept calling for the same issue - being overcharged - several of CSA reps did not even keep notes so I wasted over 6 months to finally get resolved. To top it all, I got so frustrated that I switched to another provider but wanted to keep the number because of my clients and only do prepaid for $10 a month. I spent hours on the phone and went to the store twice and nobody was able to help me because I did not remember the account pin number that was set up at least 15 years ago. I gave them all information incuding my SS. Horrible company stay away.
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