I have actually been a very happy T-Mobile customer for 10 years. Especially when traveling internationally, the service has been simple and hassle-free.My problem is that I recently upgraded to a Samsung S23Ultra. I love the phone, but being retired, I didn't want to have monthly payments - so I paid for the phone in full. The salesperson in the store told me about the $800 rebate program ($25 a month credit on my bill), but apparently didn't know that an installment plan was necessary to get the promotion. I called after not seeing the credit on my next bill, and the bill after that - and was told by "Customer Care" that it took a few cycles to get it started. After the 3rd cycle, I actually found out from the agent that I didn't qualify for the rebate - too bad I hadn't called earlier, when they could have corrected the problem!!! They suggested that I go into the store to see if something could be done there. Of course, the store told me that it was too late to do anything, but helpfully suggested that if I called Customer Care, they might be able to assist.I feel like an idiot that I gave T-Mobile $800 that they apparently have no way to give me back.Also note - if you want to do anything other than speak with Customer Care, you have to send it via Snail Mail to their corporate headquarters. I wonder if anyone from the company will actually read this (it has worked for me in the past with other companies).
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