They're making big promises "We won't raise the price of your rate plan - ever." Sounds pretty good and pretty final right? I've been a customer for years, long before these ridiculous-sounding promises. I was willing to pay more for better service. Now I call to try to talk to a representative, and the automated service says that'll be $10. Really? That's so Verizon of them. I also got a text message that they'll be "taking away my autopay discount" (read raising my monthly rate) if I don't change my payment method. Of course they've covered their legal butts in the fine print. That doesn't make me feel any less betrayed by their double speak. I'd much rather they didn't make these outlandish promises and just raise their rates if that's what they need to do to maintain their previous levels of customer service. That's what I was paying for. If they can't do that, I'll pay less somewhere else to deal with the same garbage.
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