T-Mobile customer support is horrible! I literally spent hours on the phone with them while they tried to troubleshoot problems with their service. They were getting paid for their time, typically didn't fix the problem in that phone call, required more phone calls and more time and I had to spend all those hours on the phone (with no pay, of course) while I pay my bill every month. Finally I tried to transfer my service to Verizon and couldn't get text messages phone calls or voicemails and found that T-Mobile would not release the line because they wouldn't accept the pin that I had been using with T-Mobile all the time I had their service. The part of porting my phone number (where I use THAT PIN and give other account information) was done with a Verizon and a T-Mobile representative on the phone at the same time with me. That pin worked at that time on the phone with T-Mobile's customer representative. I, therefore, installed the Verizon SIM card which didn't work and I was told I had to buy a new T-Mobile SIM card to get a new PIN, because they didn't accept the one that worked when I was on the phone with customer service for T-Mobile and Verizon. They also said I had to do that at a T-Mobile store or have no phone service at all until it's done. I have a friend who is very ill and I've not been able to receive any messages or phone calls until I deal with this problem which truly is not anything I could control, correct or cause or prevent. Things like this is why we have a very angry America!!!
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