Young skillful sales person never mentioned the same phone was available for $ 200.00 if she was over 55 and below poverty level. (ADP). She paid $ 700.00 and made to believe it was a good deal even though she had a phone less than 1 year old (that she was having problems with and only needed it to be fix so that she could use it again. Instead of fixing her phone that sold her a new phone. That hasn't worked since she got it. And "yes" customer service was call and for nearly two hours of them hanging up on her,,,, she is still without service and her money is gone. So this maybe the reason Senior citizens are homeless or frying in the over 100 degrees weather since the heat wave in Texas. Unable to get out in the heat and then on the streets. There should be a law against sales personal at t mobile taking advantage of the poor and senior citizens.to the CEO the following,, (will I hear from them? who knows)Currently have a non working phone since purchased in May 2022,Today I talked with Chris ID# 818 5515, Gee, ID# 758 336Jen ID # 1872050Roger ID # 187 1827Any Jay 3 187 6360Alex (a supervisor) helped me to know newst-mobile was a scam sent to my email. Which helped us a Great deal!But she is still out of $ 700.00 for a phone that should have cost her only $ 200.00Please help. Again, who willing pays $ 700.00 for anything they can get for $200.00.(Especially, when their income is under the poverty income and they are on food stamps🤔)And the phone is not working?Thank You again.
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