What went wrong? Came in to pay my bill. Very complicated I know. As my bank card number was stolen it was being replaced so I had to pay my bill at the store in Ansonia. As Usual there is not enough staff, not enough intelligent staff, not enough staff that give a crap. Been standing here for 30mins still no help. This is not the only location either, all the T Mobile stores are like this.. They always have been. After standing there for 35 mins I'm told by some brainless minimum wage moron that they now charge $5 dollars extra to pay in the store. Get your ac together T Mobile!!!! Your employees and your store policies suck!!!
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