Customer Service is inconsistent and makes promises that are later retracted and notes are placed on your account that say a supervisor called you to tell you that they can't send you a phone when the insurance company is jerking you around. Then when you find out that they lied to you, all you get is "I'm sorry". Up until now, every time I have called in they have been helpful and were able to find a resolution. They sell the insurance for your phone, they take the payment, and probably get a return on the upsell of insurance. I have been without a replacement phone for 10 days. According to Assurant, they are going to extent the investigation until they "get a positive resolution on their end" to where the phone they shipped went. Which means that they will hold out sending me a phone forever and when I seek support from the company that sold me the insurance, I am told to wait for the the investigation to be completed. Meanwhile, I am working with a piece of garbage that I have already paid to be replaced.
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