I am a current Sprint customer I went to the store to complete the migration for my I phone XR. The T-Mobile representative made 3 attempts to complete the migration process. When they could not figure out why my phone was still not working. The representative was told by customer care to re install my old Sprint SIM card back into the phone. After I left the store I was informed by a friend the phone is saying the subscriber is not in service. My phone was operating fine prior to the SIM card replacement attempt. I reached out to customer service and spoke to 10 different people including 2 supervisors. No one was able to figure out the issue. Now I can not make or receive calls after I completed the factory reset that the IT Supervisor advised me to complete. They wanted to upgrade my phone and charge me for the upgrade. They did not care my phone stopped working after they changed the SIM card. DO NOT trust this MIGRATION process with TMOBILE/Sprint Horrible customer service RUN!!
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