I have had 2 dissatisfied cell phone services with AT&T and Sprint. I decided to switch to T-Mobile since Sprint is merging. 18may2021 I went down to Falmouth Ma. Store and spent 3 hours there getting Sprints Sh$& show straightened out. I even ordered home internet service with device being shipped to my home. I left there a satisfied customer. Now fast forward to 20 May 2021. I on my own called to get an update and delivery date on device order. There was not an order placed. I called store and spoke with same employee I had dealt with previous. I called back 3 hours later and was told I needed to come to store to cancel previous order so a new one could be generated(???). I went to store not happy at all. 1-1/2hrs later the device was ordered to be overnighted after paying a fee to be credited back to me. My disappointment is they screwed up whether it was in store employee or someone else and had to take time out of my day on phone and in person to correct the issue they caused. 😡Just updating to say after all the disappointments, finally a company that stands behind the customers concerns and issues. A smile has been put back on my face. Thank You
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