We have been T-Mobile customers over 20 years and the experience I had yesterday with this company's customer service was inexcusable. After being promised the great price of $55 for 2 lines for the Magenta Plus Plan (all fees and taxes inclusive) two days ago, I was told all the notes were in my account and all I needed to do was call back with my husband and convert our business account to a personal account. We currently pay $88 for 2 lines (phones are paid for) in our business account. The initial rep enthusiastically and repeatedly told me "you're saving over $30 a month"! So when I call back to sign up for new plan, apparently no one knows of this price point for this plan, even after speaking with a supervisor and after being put on hold by 2 or 3 reps (had to call back at one point), there was no possibility of getting what I was promised. They need to fire the rep "Cynthia" (if that's her real name) who is lying to customers so when they call back it's classic bait and switch--to get them to sign up for a more expensive plan. Didn't fall for it. Loyalty means nothing to T-Mobile so we will be shopping for another provider.
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