I had a very disappointing experience with T-Mobile after being a loyal customer for over 15 years. After we ended our service with them, we continued to receive notices claiming we owed money, even though our connections had already been canceled.
What made the situation worse was the lack of consistency in customer service. Every time we reached out, we were given completely different information depending on who we spoke with. This created confusion and frustration, and ultimately led us to pay charges that we strongly believe were unnecessary.
It’s extremely disheartening to be treated this way after so many years as a customer. We expected better communication and understanding, but unfortunately, that was not our experience.
Based on this, I would not recommend T-Mobile and will not be using their services ever again.
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