Banstead, Thursday evening visit was a very disappointing experienceWe were lured in by promises of a premium dining experience, but what followed was a far cry from that. It left us feeling misled and genuinely let down. The greeting was anxious and the attention felt overbearing rather than helpful. In a venue advertising itself as premium, there should be calm, attentive service; instead, we encountered constant, unnecessary pressure. The wine selections seemed bargain-basement and not thoughtfully matched to the courses. It felt as though cheap wines were passed off as proper pairings, which was alarming and deeply disappointing. The food was decent enough in isolation, but plates arrived cold or tepid and appeared to have sat in front of the kitchen for too long while staff stood around chatting. This undermined any sense of care or craft. The candlelit mood (if that was intended) felt unsettled, and the room was cleared while some guests were still finishing their desserts. It gave a rushed, chaotic impression rather than a refined experience. It was a very disappointing evening that failed to meet even basic expectations of value and service. The reality was not just short of premium; it felt deceptive compared with the branding.
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