TacticalGear’s site fails to mention that what may be “in stock”, and states that your order will be shipped in 1 package, may not actually be “in stock” (in the same facility) or ship in the same package as the rest of your order. After receiving my order, realizing that the main item was missing, customer service was contacted. This main item was a gshock watch. I was told that the gshock would ship from the manufacturer. Which is not what the website stated when I placed the order. The site stated that my order would be shipped in 1 package. They apologized. I requested a refund. Customer service was diligent, and followed up via email, telling me that my watch had been shipped, and would arrive the following day. I was provided with tracking shortly after. I originally gave this company one star. I received an email from Trustpilot, stating that my review would be taken offline if I did not provide more detail, per TacticalGear’s request. So this has been updated, and I have given TacticalGear one more star, and updated my review, which lacked the resolution that happened after the initial review. Their customer service representative was decent, but order at your own risk. The title of the review is correct. I would not have placed the order if it stated that it would be shipped separately. Also, it did NOT ship from the manufacturer. Which I have proof of. It was shipped by “CAT 5 COMMERCE”.Always know who you’re buying from, and who’s shipping it. Although my issue was resolved, I will not order from them again.
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