I ordered the 35s concealment shelf and had to delay installing due to some home remodeling that was going on. However, I tried the mechanism and was initially impressed. After storing the unit, it was finally time to install, however now the locking mechanism would not work. I followed every instruction and contacted customer service. WHe nI was asked to upload a video to show what was going on, I uploaded three to ensure the situation was clear. I received a canned response that they had received my request and would hear back in 1-2 days. It has now been over a week and I have heard nothing. Here I sit with a non-functioning unit that is worthless. Very thankful that I hadn't placed any of my weapons in it yet! Horrible customer service, so beware!
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Premium shelves and furniture designed to let you safely store and access your firearms in seconds
