Review Time
Got a new wall unit for Christmas, the unit must have been older stock and had issues with the lock. Tch support was no help at all, after several calls and emails she said it was to old and the lock would need to be replaced for 100, they do not have stock of locks.
I would never buy a product from them again. They always make excuses and reply back to these reviews to save their asses. but it would be better to just make it right with a new customer.
You have been told!
If you have problems with the New lock, make sure you search on line for a replacement it was 13.99 not 100. and the other vendors unit works like it should. stay clear of these bozos.!!!
We received Tactical Trap’s shelf yesterday in good condition. We watched the on-line installation video, then mounted the shelf on our wall in less then 1 hour. It looks and works great! Also, Tactical Trap's communication was excellent throughout the period that our shelf was being manufactured and shipped. Thanks for fantastic product at a great price!
The patriot shelf i bought does look very nice, and so far seems to work well.Unfortunately, as soon as I placed my order, my email was flooded with sales pitches for other products. They did send me a receipt, but the next day sent an email saying I had not placed an order and that I should look at another product and order that. Just weird.They never sent a note telling me when I would recieve the shelf. I had to wait over three weeks.When I did get the shelf, it did not include the promised upgrade (a light).I texted customer service again and they said they had run out of the lights, so I would not get one. I had to screen shot their advertisement back to them, which stated they guaranteed I would get an upgrade....they finally mailed one to me.Product seems good...the people seem very sketchy.
The shelf I bought was delivered to the wrong address (MY FAULT) customer service figured it out with in 5 minutes of my call, great customer service, which can be limited now of days. It's great to hear a person pick the phone up and resolve my problem. as far as the shelf I can say enough about the workman ship & quality and finish, love it, bought a second one
While trying to switch modes on my box I managed to deprogram my three key cards. The user instructions are vague to say the least.In an effort to open my box I called customer service and they said that they would send me a link to purchase a "master" card for $15. This card will open ANY box "one or two" times according to the representative. That doesn't give me the warm and fuzzy for having my fire arms secured. At this point I am planning on using a demo saw to remove the box from my wall (can't access the screws on a closed box). And if I'm ever in the need of a new firearm, I'll save my master card for a rainy day.
The product I purchased is great couldn’t be happier. I was not prepared for the amount of emails thst followed. The weekly explanation of how poorly your company performs at basic inventory, purchasing and supplier accuracy continually reduces my confidence in the company’s future.
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