Got a new wall unit for Christmas, the unit must have been older stock and had issues with the lock. Tch support was no help at all, after several calls and emails she said it was to old and the lock would need to be replaced for 100, they do not have stock of locks.
I would never buy a product from them again. They always make excuses and reply back to these reviews to save their asses. but it would be better to just make it right with a new customer.
You have been told!
If you have problems with the New lock, make sure you search on line for a replacement it was 13.99 not 100. and the other vendors unit works like it should. stay clear of these bozos.!!!
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