This has been the worst experience I’ve ever had with an online snowboard gear retailer. Their customer service is extremely rude, sarcastic, and condescending.In April, I purchased a Burton AK Cyclic bib from Tactics with the intention of replacing my 3L Gore-Tex bibs by the end of the season. Later, I managed to patch my old bibs and decided I didn’t need the new ones. Since the item was completely unused, with tags still attached, I reached out to Tactics to initiate a return.To my surprise, I was told flat-out that they would not accept the return because it was past their 60-day return window. Nowhere on my email receipt is this 60-day policy stated. When I asked to speak with a manager, customer service refused, saying no manager was available and wouldn’t tell me when one might be.When I called one of their physical stores, the assistant manager assured me it would not be a problem and said to expect a return email. Instead, the email I received was dismissive and unhelpful—basically telling me to “tough luck” and pointing back to their hidden 60-day return policy.After looking up Tactics’ customer service ratings, I discovered my experience is not unique—many customers report similar frustrations.As a result, I will never purchase from Tactics again. I spend close to $1,000 every season on snowboard gear, and from now on all of that will go to retailers like Evo.com and Backcountry, who not only have excellent customer service but also offer a one-year return window for unused items with tags.Tactics has lost a customer for life.
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