Review Time
Read reviews before you buy. I ordered some trucks, wheels etc on 2/14; tactics said it was handed off to UPS on 2/16. It’s 2/26 and UPS still does not have possession of the package. When I ask Tactics about it they blame UPS; I might would believe that but after reading reviews, this seems to be a common issue with them. They don’t have something in stock but sell it anyways, then ship it out whenever it arrives. I wouldn’t mind as much if they would just admit it instead of blaming UPS. When I asked for a refund they told me to wait another week then reach out to them and they'll "make it right." Anyways, don’t be lured by their sales; the hassle isn’t worth the couple of bucks you save. Just shop local or order from CCS.
Read reviews before you buy. I ordered some trucks, wheels etc on 2/14; tactics said it was handed off to UPS on 2/16. It’s 2/26 and UPS still does not have possession of the package. When I ask Tactics about it they blame UPS; I might would believe that but after reading reviews, this seems to be a common issue with them. They don’t have something in stock but sell it anyways, then ship it out whenever it arrives. I wouldn’t mind as much if they would just admit it instead of blaming UPS. When I asked for a refund they told me to wait another week then reach out to them and they'll "make it right." Anyways, don’t be lured by their sales; the hassle isn’t worth the couple of bucks you save. Just shop local or order from CCS.
I looked closely at their website and saw they are in Colorado... I'm in Utah and thought it should not take that long to get over the mountains! But!!! they didn't say that they don't have anything in stock and the items I ordered were coming from CHINA!!! So much for a Christmas Gift!! Still waiting on the shipment, just checked it has not left China even though I ordered it over 2 weeks ago!! WILL NEVER ORDER FROM THEM AGAIN AND URGE ANYONE TO FIND OTHERS TO ORDER FROM!!!
This has been the worst experience I’ve ever had with an online snowboard gear retailer. Their customer service is extremely rude, sarcastic, and condescending.In April, I purchased a Burton AK Cyclic bib from Tactics with the intention of replacing my 3L Gore-Tex bibs by the end of the season. Later, I managed to patch my old bibs and decided I didn’t need the new ones. Since the item was completely unused, with tags still attached, I reached out to Tactics to initiate a return.To my surprise, I was told flat-out that they would not accept the return because it was past their 60-day return window. Nowhere on my email receipt is this 60-day policy stated. When I asked to speak with a manager, customer service refused, saying no manager was available and wouldn’t tell me when one might be.When I called one of their physical stores, the assistant manager assured me it would not be a problem and said to expect a return email. Instead, the email I received was dismissive and unhelpful—basically telling me to “tough luck” and pointing back to their hidden 60-day return policy.After looking up Tactics’ customer service ratings, I discovered my experience is not unique—many customers report similar frustrations.As a result, I will never purchase from Tactics again. I spend close to $1,000 every season on snowboard gear, and from now on all of that will go to retailers like Evo.com and Backcountry, who not only have excellent customer service but also offer a one-year return window for unused items with tags.Tactics has lost a customer for life.
This company is a joke when it comes to customer service. I ordered a whole new complete and as soon as I ordered realized i forgot to put my apartment number in it and immediately emailed to ask to correct it. Well as soon as they read the email they CCA anger the status to shipped and refused to change it. It also wasn’t dropped off to the carrier service until three weeks after the initial email. Upon receiving the products there was one that came defective. They refused to do anything to correct the issue that they are selling faulty products and suggested I pay to have them replaced. Apparently they think selling faulty products is a sound business model. I refuse to give them another dime. Will be shopping exclusively with their competitors who actually have great customer service and don’t sell faulty products.
Tactwild is a scam! They never delivered my items. They refused to refund my money. They have occasionally responded to my emails only to repeat the same question such as 'Confirm order number' or 'Were you not there for delivery'.Stay away from these scumbags.
Received a pair of shoes that were too small and returned them unused. They indicated the return was “unsaleable” due to shipping placing a return label on the shoe box and reduced the credit amount by 50%. So much for that “Hassle free” return policy they advertise in bold. I’m noticing more and more online companies charging for returns and having strict return policies as well. I guess consumers now need to do a detailed review of the various return policies of prior to placing online orders.
Very disappointed with Tactics. 2 of the last 3 boards I ordered online came in the mail blemished. One had the griptape packaged with the grip side towards the board and had scraped the paint off and dug into the wood, the other had torn packaging and scratches that were obviously there before it had even been put in the box to be shipped. Even the third board I ordered had a problem with the graphic where it was peeling off, but that could just be a manufacturing defect. Not a good look, though.Both decks that had been blemished were decks that were nearly out of stock when I purchased them, so I wasn't able to rebuy them after a refund. I refunded the first anyway and bought something different. However, with the second experience I was offered a refund and a 10% discount but I felt that wasn't enough for this repeatedly happening and me having to choose another deck again.I can't rightfully order from Tactics now because there's no guarantee that my items will be received in proper shape nor will these issues be resolved properly. I had a friend order from a different company and they had mislabeled the wheelbase on a deck. When he notified them they apologized, let him keep the deck, and sent him a new one with the proper wheelbase free of charge.These decks being blemished is a way bigger issue than that and with it being more than one occurrence I am uncertain of Tactics quality control. It's a bummer because Tactics has always been quite helpful with the problems I have. Customer service went silent after I told them that I wouldn't be refunding the deck and explained my reasoning.
Amazing experience all around! my vans mte crosspath mids were cheaper than anywhere else after using their discount code. customer service is a true gem as they helped me with a speedy exchange due to a manufacturing defect.Will definitely buy from them again.
This might be premature but I haven't had an issue. I saw my stuff got shipped and it's waiting for me until I get home. I have to open to see if I got the right board of course but I think all is well, some of the negative comments are made look like it was all of tactics control so that's not fair. Anyway, if my order checks out, I'll definitely be buying from them again!
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