This is my first review to voice my disappointment with the poor customer service from this company. I advise against purchasing their products, as there are many competitors who genuinely strive to address customer issues. I faced a troubling situation where the heating system repeatedly failed to activate, and the app was completely unresponsive. A plumber assessed the issue and identified a problem with the receiver; after disconnecting it, the boiler functioned properly. He suggested that if I contacted the company, they could investigate the matter and he could reinstall the system afterward. Reaching out to the customer service was incredibly frustrating. I was informed that the heating stopped working because I had deregistered the receiver, which was not true (I had made no changes to the app, which had operated without issues for years). They insisted I reinstall the device before considering any possible underlying issues, despite clear indications of a software problem. Ultimately, I am now facing the prospect of paying for an emergency plumber and having to install a completely new system due to the company's refusal to assist. If they are willing to rectify this situation, I would gladly revise my review.
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At tado° we believe in the possibility of living effortlessly and sustainably. Therefore we are committed to creating cutting edge technology designed to add intelligence to the devices we all use every day. We take these devices, connect them to the internet, give them access to data and add intelligent software.
Headquartered in Munich, tado°, the European market leader in intelligent home climate control solutions, was founded in 2011. With its Smart Thermostat and Smart AC Control, tado° revolutionizes the way energy is consumed at home. Through the use of a geo-aware app, tado° automatically adjusts the temperature based on the residents’ locations, enabling households to significantly save on energy costs while reaching a higher level of comfort.See more
