I wish there were zero stars. The after-sales service from the customer support team has been appalling. My sales agent has tried hard to assist me, sending numerous emails, yet I haven't heard from the customer service team for months. They sold me a broken machine, and the technicians sent have not addressed my complaints, claiming the machine works despite my issues persisting for 10 months. I’ve had to wash clothes multiple times, and they keep suggesting it's a maintenance issue, but I initially complained when the machine was new. The customer service team took months to reach out, and my sales agent has been desperately seeking a response. Buying from this company has been the biggest mistake; please be cautious when purchasing anything from them.
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Tafelberg Furniture Stores (Pty) Ltd. is the largest independent furniture and appliance retailer in the Western Cape and is now expanding in Gauteng.
