Review Time
The representative from the company lacks basic communication skills and tends to ignore emails. She imposes her decisions by sending messages after hours, and even when you respond, she fails to acknowledge them. If you attempt to resolve issues in person, she may even prevent you from entering the store. Additionally, she avoids answering simple questions and is dishonest about previous phone conversations. I will never shop at this location again. If I could, I would rate my trust as zero, as she does not deserve even one star.
The representative from the company lacks understanding of communication and tends to ignore emails. She imposes her will by sending messages after hours, and even when replies are sent, she disregards them. If you try to resolve matters in person, she may even deny you entry to the store. She also evades simple questions and is dishonest about previous phone discussions. I will never shop at this branch again. If possible, I would rate my trust as zero, as she does not merit even one star.
We've spent a significant amount with them since 2017; they used to provide excellent service. The staff was friendly, and after-sales support was outstanding. However, the staff no longer exhibit the same helpful attitude. Has there been a change in management at the branch?
I wish there were zero stars. The after-sales service from the customer support team has been appalling. My sales agent has tried hard to assist me, sending numerous emails, yet I haven't heard from the customer service team for months. They sold me a broken machine, and the technicians sent have not addressed my complaints, claiming the machine works despite my issues persisting for 10 months. I’ve had to wash clothes multiple times, and they keep suggesting it's a maintenance issue, but I initially complained when the machine was new. The customer service team took months to reach out, and my sales agent has been desperately seeking a response. Buying from this company has been the biggest mistake; please be cautious when purchasing anything from them.
I have always relied on this store for appliances. However, I received no response regarding an invoice request. I found a discounted bar fridge online but got no reply when I inquired about online pricing. The communication between online and in-store services seems to be lacking. A former consultant's passing has left a gap in efficiency, and I hope someone can restore the company's former reputation.
I appreciate your taking my call but was disappointed by the misleading information regarding the 'Extended warranty.' I didn't read the fine print, but it seems the company misleads customers. They offered a repair instead of a replacement for a problematic fridge. After multiple repairs, the same issue keeps recurring, and the warranty does not fulfill its promise. I would like the fridge replaced now, as they have been unable to honor the contract. I regret purchasing additional appliances from them just a week ago.
This company used to provide excellent service years ago. After purchasing multiple items with a former sales representative, the current response has been slow and unurgent. I made a significant online payment recently and have received no communication after several inquiries. I've given up hope and decided to leave this review regarding the Northgate branch.
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Tafelberg Furniture Stores (Pty) Ltd. is the largest independent furniture and appliance retailer in the Western Cape and is now expanding in Gauteng.
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