I am beyond frustrated and honestly quite upset.
When I signed up, I clearly declared that my puppy has skin problems and must not have any chicken or poultry. I made this absolutely clear. That was the whole reason I chose a tailored subscription service so her dietary needs would be properly managed.
I have recently discovered that the dry food supplied contains chicken. This was not clearly stated on the packaging as there is absolutely no label about ingredients but only my dogs name, so there was no way for me to verify this from the bag itself. I only found out after checking the ingredients on the website myself.
This means my dog has been eating something she is allergic to for over six months. During that time she has suffered ongoing itching and skin irritation. I spent significant money on allergy injections and medication, trying to understand what was causing her flare-ups - all while trusting that her food was safe.
How can a company promote personalised dog food while failing to follow clearly declared allergy requirements? This is not a minor oversight. It has real health consequences.
Pet owners rely on transparency and accuracy where their dog’s wellbeing is concerned. Right now, that trust feels completely broken.
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