Review Time
I had mixed feelings about my communication with the support team. After placing around 100 orders with this seller, I had not faced issues with product quality or order completeness until last month. I ordered with UPS delivery, which is problematic, but this was particularly frustrating. They failed to deliver my package to the pickup point, which had always worked due to my automatic redirection. I visited the parcel point three times and found nothing there, despite the website's claims. Eventually, I was notified that my package was returned to the seller. I reached out to explain the situation, but the support representative insisted it was my fault and that I owed 50 euros for redelivery. I tried to clarify my position repeatedly, but they were unresponsive. They provided redelivery payment details, but due to my work schedule, I couldn't address it promptly, resulting in a refund. Later, at the UPS main warehouse, I discovered that the seller had blocked redirection and that my package was actually stored there, a 20-minute drive away. In summary, I would rate the store as follows: Product compliance - 5/5, Availability - 5/5, Customer care - lacking.
I experienced disappointment in my communication with the support team. Having placed around 100 orders with this seller, I had never faced issues regarding product quality or order completeness. However, last month, I placed an order with UPS delivery, which has its own set of complaints, but this was worse. They failed to deliver to the pickup point, which had always worked due to my automatic redirection. I visited the parcel point three times during the storage period, but my package was missing, contrary to the website's information. Eventually, I was notified that it had been returned to the seller. I reached out to explain the situation, but the support representative was unhelpful, insisting it was my fault and demanding 50 euros for redelivery. Despite my attempts to clarify, they wouldn’t listen. They sent me redelivery payment details, but due to work commitments, I couldn't respond in time, leading to a refund for the item. Later, when I visited the UPS main warehouse, I learned that the seller had blocked the redirection option and that my package was actually stored there, which is a 20-minute drive from my location. Overall, I would rate the store as follows: Product compliance - 5/5, Availability - 5/5, Customer care - lacking.
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Taiwangun not only offers airsoft replicas and tactical equipment. Above all, ASG is the passion that unites us. It drives us every day to share the best prices and improve our products. Since 2006 we serve the airsoft community in European Union and the United Kingdom.
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