My name is Ray and I came in for an oil change at the Poinciana fl location at 4:28pm on 3-22-26 (A start Sunday), and was turned away by a service member and the manager saying they had to clean up the shop so I could not get an oil change even though I was there before closing and THE BRAND MONTRA IS 10-minute Oil changes. I have a BMW so the maintenance is very important to maintain. There were twoCars being serviced at that time and they have 3 bays. There were 4 total employees (I was told there were 3 by the manager) but one was on break which was a red flag because as a manager you should not allow breaks within the first hour or the LAST HOUR of a shift because they are the most important hours of a work day. The manage did not seem completely competent and very condescending, he believed be cause he was smiling that he was being professional but that was not the case. Rule one of profitable business is not to turn away business! I wonder how much money he has cost the business but turning customers away because he was ready to go home. While I was there he turned two additional cars away as well.This was a horrible experience and very disappointing. Again, my car needs to be serviced in a timely manner and I always had a good experience at this location all be it with a different manager. Now I have to look for another trusted company to help me keep my vehicle safe and operational. FYI if the employees don’t want to work the entire shift on Sunday maybe Take 5 should not open that day and have their customers waste time driving to the location just to get turned away.
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Take 5 is your go-to for fast and simple oil changes - we get you back on the road fast so you can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more - all while you stay in your car! Plus, we've got you covered with FREE tire pressure checks and fluid top-offs. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think!See more
