On Monday, we took our daughter’s car in for an oil change at the Rock Hill, SC Take 5 Oil Change and paid $91 (including tip). The next morning, my husband started the car and oil immediately spilled all over our driveway. He quickly realized the oil filter had been left loose. Thankfully, he caught it in time, replaced two quarts of oil, and cleaned up the mess. Had our 16-year-old daughter driven the car, the outcome could have been much worse.
I called the shop and spoke with the manager on duty, who was polite and apologetic. I simply requested a refund. He took my information and said a check would be mailed, and asked my husband to follow up with the store manager the next day.
When my husband called on Wednesday, the store manager claimed the previous employee “misspoke” and said refunds couldn’t be issued without inspecting the car. When asked if he truly expected us to drive a car empty of oil to him, he suggested he could have come to us—implying we should have left our car undriven and without for a day over a $91 refund. My husband requested a call from the area manager, but two hours later, no one has followed up.
I just called back and spoke to the same manager-on-duty as before since the store manager has left for the day. I asked for the area manager’s phone number, and he would not give it to me.
At this point an employee royally screwed up on Monday, another employee “misspoke” on Tuesday, and on Wednesday I still have a stained driveway, no refund and what could have been a severely damaged Toyota Highlander—avoided only because my husband caught their mistake in time.
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Take 5 is your go-to for fast and simple oil changes - we get you back on the road fast so you can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more - all while you stay in your car! Plus, we've got you covered with FREE tire pressure checks and fluid top-offs. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think!See more
