I had a membership when they opened and at first was happy with the service, however after a somewhat short period they began not opening for reasons such as snow, break downs etc, I had driven there on four different occasions and they were closed during normal operating hours so I cancelled with the attendant who took my information in the office and said he would give it to the manager, which he did, I called to confirm it was cancelled and the manager said yes he was doing it.. one year later my wife looked at that auto deducted card we never use and asked me why I have a car wash on it when I also have Tommy's car wash, which I joined the same week I canceled take5, so I contacted them for a refund and they refused saying it was my responsibility! They said two months refund final offer. I advised them I do not use the card and everything I have is on auto deduct and auto pay and since I never used that card and did verify with their management it wasn't my responsibility to be sure they do their job.
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